Return & Exchange Policy


We want you to love every purchase from Plush Kids. If something isn't quite right, we're here to help make the process as easy as possible.

Returns

You may return eligible items within 14 days of receiving your order.

For your convenience, you are welcome to inspect your order upon delivery before completing payment when using Cash on Delivery.

To be eligible for a return, items must be:

  • Unworn and unused
  • Unwashed
  • In their original condition
  • Returned with all original tags attached
  • Returned in their original packaging
  • Free from stains, odours, pet hair, or any damage

We recommend trying on garments before washing them, as we are unable to accept returns or issue refunds for items that have been washed.

Sale Items

Products purchased from our Sale collection are considered final sale and cannot be returned or exchanged unless they arrive damaged or incorrect.

Exchanges

We gladly offer exchanges within 14 days of delivery.

If you wish to exchange an item for a different size, colour (where available), or another product:

  • Items must meet our return conditions.
  • Exchange shipping fees apply for size or preference changes.
  • Please refer to our Size Guide before placing your order to ensure the best fit.

Non-Exchangeable Items

For hygiene reasons, the following items cannot be returned or exchanged unless they are faulty:

  • Headbands
  • Bibs
  • Beanies
  • Other personal accessories

Thank you for your understanding.

Faulty or Incorrect Items

If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of receiving your order.

We'll arrange a replacement or refund as quickly as possible at no additional cost to you.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

Approved refunds will be issued via:

  • Vodafone Cash
  • Orange Cash
  • Etisalat Cash
  • CIB Bank Transfer

Please allow 3–7 business days for the refund to be processed after approval.

Please note:

  • Original shipping fees are non-refundable.
  • Return shipping fees are the responsibility of the customer unless the item is faulty or we made an error with your order.

Shipping Charges

Customers are responsible for return or exchange shipping costs when:

  • Ordering the wrong size
  • Changing their mind
  • Ordering the wrong product

If the return is due to:

  • A manufacturing defect
  • A damaged product
  • An incorrect item sent by Plush Kids

We will cover all shipping costs.

Cash on Delivery Orders

For Cash on Delivery orders, you may inspect your package before completing payment.

If you decide not to accept the order during inspection, you may refuse delivery without opening or using the products.

Need Help?

Our Customer Care team is always happy to assist.

WhatsApp: +20 11 578 95416

We aim to respond to all enquiries within one business day.